Shipping Policy

Thank you for shopping with Girolo.

Order Processing

• Orders are processed within 1–2 business days after confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Time

Estimated delivery times:

• Major Cities: 2–4 business days

• Other Areas: 3–7 business days

Delivery times may vary due to weather conditions, public holidays, or courier delays.

Shipping Charges

Shipping charges are calculated at checkout. We may offer free shipping during promotional campaigns or on qualifying orders.

Order Tracking

Once your order has been dispatched, you will receive tracking information (where available) via SMS, email, or WhatsApp.

Delivery Attempts

Please ensure someone is available to receive your order. If delivery fails due to an incorrect address or repeated unsuccessful delivery attempts, additional shipping charges may apply.

Damaged Packages

If your package arrives visibly damaged, please notify the courier and contact us within 24 hours with photos of the package and product.

Need Help?

If you have any questions regarding your shipment or delivery, please contact our customer support team. We're always happy to assist you.